Onboarding Done Right: 

Imagine starting a new job only to find your desk isn’t ready, your manager’s too busy for introductions, and the role feels nothing like the job description. Not exactly inspiring, right? Poor onboarding doesn’t just create an awkward first day—it sets the stage for miscommunication, disengagement, and even early resignations.

Here’s why onboarding matters, how mismatched expectations can derail success, and what you can do to get it right from day one.

1. First Impressions Set the Tone

Your new hire’s first week is more than just logistics; it’s the foundation of their entire experience.

• What to Do: Ensure they feel welcome, prepared, and supported. A thoughtful onboarding process shows you’re invested in their success.

• Avoid This: “Here’s your laptop; good luck!” vibes. That’s a recipe for confusion and frustration.

• Pro Tip: Plan their first week with a mix of introductions, training, and clear role expectations.

2. The Job Description vs. Reality

One of the fastest ways to lose a new hire’s trust? Misaligned expectations. If the job doesn’t match the description, they’ll feel blindsided.

• What to Check:

  • Are the responsibilities clearly defined?

  • Does the role deliver on what was promised during recruitment?

• Pro Tip: Before onboarding begins, review the job description to ensure it aligns with the role’s actual requirements. Transparency is key.

3. Clarity Builds Confidence

New hires want to hit the ground running—but they need the right tools, guidance, and expectations to do so.

• What to Do:

  • Provide a clear roadmap for the first 90 days.

  • Set achievable goals and explain how success will be measured.

• Avoid This: Leaving them to “figure it out” without adequate support.

4. Lack of Onboarding Costs More Than Time

Poor onboarding doesn’t just affect the employee—it impacts your team and bottom line.

• The Risks:

  • Higher turnover rates (and the cost of re-hiring).

  • Lower morale among existing staff who need to pick up the slack.

  • Reduced productivity due to a poorly integrated team member.

• What to Do: Invest in a structured onboarding program because it’s cheaper than losing top talent.

5. Onboarding Is About Belonging

It’s not just about teaching tasks; it’s about making new hires feel like they belong.

• What to Do:

  • Assign a mentor or buddy to guide them through the early days.

  • Create opportunities for meaningful connections with the team.

  • Encourage open communication about challenges or concerns.

• Pro Tip: A happy, connected employee is a productive one.

How to Get Onboarding Right

1. Start Before Day One:

• Share a welcome email with an overview of their first day.

• Ensure their workspace, tools, and resources are ready.

2. Plan a Thoughtful First Week:

• Mix role-specific training with team introductions.

• Set time aside to discuss company culture, values, and expectations.

3. Check In Regularly:

• Hold weekly check-ins during the first month to address questions or concerns.

• Provide constructive feedback to build their confidence and skills.

4. Evaluate and Adapt:

• After onboarding, ask for feedback on their experience.

• Use this input to continuously improve your onboarding process.

Onboarding Is an Investment, Not an Afterthought

Without proper onboarding, your new hire is flying blind, and your team could lose out on a great addition. A strong onboarding process ensures they feel informed, valued, and aligned with your organisation from day one.

Because when onboarding is done right, when they succeed, so do you.